DELIVERY AND RETURNS

What are the delivery costs?

Each delivery cost of your purchase is free, regardless of how many products you order.

Of course you can also pick up your order at our appointment. This option is of course free!

When can I expect my order?

We ship your purchase with Bpost, once we have received the payment for your order. Your order will be shipped within 2 business days.

Can I have my order delivered to another address?

Your address will be listed as your default delivery address. You may have a different billing and shipping address enter in Step 3 of your order.

I have not received my order yet?

Through our website you can log into your account. Here you will always find the status of your order. When your status to "send" and your package 4 days later still not received, it is best to contact us by phone +32(0)475.440.232 or by mail lies@sieraden-haarband-juwelen.be.

What to do if there is a problem with my order?

If your order is damaged during transport of if we were mistaken and have sent you the wrong product, it is best to contact us by phone +32(0)475.440.232 or by mail lies@sieraden-haarband-juwelen.be. We will solve the problem as soon as possible.

Can I return my order?

We try to describe all items that we offer as accurately as possible and illustrate them with several pictures. Yet it may be that your purchase does not meet your expectations.

As a consumer you have the right to return your purchase, without paying a fine or without giving a reason, within fourteen calendar days from the day following the delivery of your purchase.

We will refund the full purchase amount as soon as we we receive your purchase back in our possession, it is important that the articles were not damaged and in their original packaging.

Any shipping and return costs are at your expense. Once we have processed your return we will send you an e-mail confirmation and pay the purchase price within 30 days.

How do I return my order?

Please contact us by phone +32(0)475.440.232 or by mail lies@sieraden-haarband-juwelen.be and let us know you want to return your purchase. You can send your package back to L & S bvba, Bosduifdreef 1, B-2970 Schilde. Remember to mention your order number and your bank details for the refund.